Aside from drivers, no other employee is as visible to the public than a transportation solutions coordinator (TSC). Each year, the TSC team travels across North Texas to spread the word about public transportation, and TAPS Public Transit, in particular.
Barbara Reeves is Senior Mobility and Community Relations Coordinator for TAPS. Her team made over 300 public appearances last year, and is on track to break that record this year.
“We spread the good word about public transportation,” said Reeves. “We are ambassadors, going out into the community talking to groups and organizations about how to use public transportation to get to a job, school or training, access health care, child care, or social events. Really, for any reason.”
A big part of the job is working one-on-one with individual riders who need help to work out details on making public transportation fit special needs. Understanding how to read a transit schedule and how transit operates can make it easier to use it in daily life.
Each of the 17 counties in the TAPS service area, is represented by a trained transportation solutions coordinator. By visiting the county homepage at www.TAPSbus.com, you can find contact information for that area.