Understanding “Standing Orders”

Print Friendly, PDF & Email

Exactly what is a “standing order?” A standing order is a type of reservation used by the Get-a-Ride, on-demand, shared-ride, curb-to-curb, service to booking a ride that repeats on a regular schedule.

An example would be a trip reservation that picks you up every Monday through Friday, at 8:00 a.m. and takes you to work at the same location each time. While convenient for riders, standing orders are exceptions to the TAPS Public Transit policy of “first come, first served.”

Who can make a standing order?

The TAPS rule for setting up a standing order is designed to help riders better manage their frequently-scheduled trips.

In the past, TAPS would allow a standing order for “personal” reasons such as, a regular weekly appointment to go shopping, or to keep a salon appointment. However, the new rules restrict standing orders to trips for employment, day hab, education, medical appointments, and to transport seniors to nutrition and resource centers.

Under the new rule, if you are able-bodied, not a TAPS-Certified ADA customer, and live within three-quarters of a mile from a TAPS fixed route stop, you are not eligible for a standing order.

A call center agent will review any standing order request, making sure all conditions are met and rules have been applied.

Limited availability

Each TAPS bus has a certain number of seats. When those have been booked, there are no more rides available. If there are too many standing orders in place, that could create a situation where most seats are booked far in advance —not allowing new customers to get a ride on less notice.

To keep the system flexible and available for all, no standing order can be made for more than 2 weeks at a time.

To keep the system flexible and available for all, no standing order can be made for more than 2 weeks at a time. It is necessary to set up a standing order as far in advance as possible.

What if I have a standing order in place now?

Riders with standing orders in place now, are grandfathered in until any change is made to that order, or if an order is invalidated due to violation of a rule (see below).

So long as your standing order does not change, and you follow the rules, your reservation remains in place. If you have to change your reservation in any way, you then must abide by the new rule: Limiting standing orders to 2 weeks maximum.

Violating rules has consequences

It might seem like a good idea to set up a standing order, then to just use it when needed. Sort of like holding a seat that you may, or may not, use.

If a rider “no shows” more than three times in a 30 day period —is not at the appointed pick up location at the appointed time— the standing order will be closed.