Covering 16 North Texas counties to provide non-emergency medical transportation (NEMT) requires strong partnerships. TAPS Public Transit and its TAPS Access operating unit is contracting with a handful of transportation agencies to provide local service to Medicaid clients in their own communities.
The first contract to be signed is with Public Transit Service (PTS) a regional transit agency based in Mineral Wells. PTS will provide vehicles and drivers to deliver NEMT services in Jack and Young counties. Medicaid clients order rides through TAPS’s call center in Sherman, Texas.
This August TAPS was designated by the state’s Health and Human Services Commission to manage Medicaid non-emergency medical transportation in Archer, Baylor, Clay, Collin, Cooke, Cottle, Fannin, Foard, Grayson, Hardeman, Jack, Montague, Wichita, Wilbarger, Wise, and Young counties.
Brad Underwood, TAPS CEO and Executive Director, said his agency has a long and positive relationship with Public Transit Service. “When we look for a transportation provider to handle NEMT calls in a particular area, we look for management that shares our core values,” said Underwood.
“Reta Books, executive director at PTS understands that TAPS Public Transit has a certain standard of service and that we won’t accept anything less than excellence. I know from past experience with PTS that Reta operates at the same level.”
Brooks agrees that the two agencies make good partners. “This isn’t the first time we have worked together,” said Brooks. “Our other joint projects demonstrate that we’re on the same page when it comes to what we expect in terms of service delivery.”