Get-a-Ride personal trips now restricted during high-traffic periods

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Want to schedule a ride for shopping, going to the bank, visiting a friend, to keep a hair appointment? New rules for the Get-a-Ride service that went into effect on June 8, restrict the busiest times of the day for medical trips and getting to and from work, only.

TAPS is operating at capacity on weekday mornings between the hours of 7:00 a.m. and 9:00 a.m. and in the afternoon from 3:00 p.m. to 5:00 p.m. For you, the rider, that means longer waits to be picked up and longer bus rides to get to your destination.

The new rule reserves 7-9 a.m. and 3-5 p.m. exclusively for riders going to, and from, employment and medical appointments.

Personal Trip RuleThose morning and afternoon hours are also the busiest times for riders who use the Get-a-Ride service to get to their jobs and keep medical appointments. That’s why the new rule reserves 7-9 a.m. and 3-5 p.m. exclusively for riders going to, and from, employment and medical appointments.

What is considered a “personal” trip?

Mrs. Jones has a standing appointment every Wednesday at 8:30 a.m. to get her hair done. The Get-a-Ride service has been taking her to the hairdresser every week for two years. That’s a personal trip. Under the new rule, if Mrs. Jones is going to use TAPS to get the the salon, she will need to change her appointment to a time between 9:00 a.m. and 1:00 p.m. We can’t pick her up between 3:00 p.m. and 5:00 p.m., so she will need to be ready to leave the salon before 3:00 p.m.

Can I still get to my job on TAPS?

Getting to work is not considered a personal trip. If you use the Get-a-Ride service for employment, you may continue to ask for a pick up and drop off any time our service is operating.

Questions about the new rule?

If you have a question about your specific situation, you can get an answer by speaking with a Rider Service Representative at (800) 256-0911. You can call any time Monday through Friday, 4:30 a.m. until 11:30 p.m.; on Saturday your can call between 7:00 a.m. and 6:00 p.m. The Get-a-Ride call center is closed on Sunday.