On average, TAPS provides only eighty percent of the trips that are scheduled by customers. The trips that are not taken are the result of the trip being cancelled or the customer not coming out when the vehicle arrives. This means the seat reserved for that customer on that day and time goes unused.
TAPS is currently auctioning several vehicles and have posted two “lots” of cubicles on govdeals.com.
Click here to find out more.
On April 18, 2016 the Texoma Area Paratransit System (TAPS) will resume operating transit service for the first time since suspending service in January as a result of significant financial troubles.
TAPS awarded a multi-million dollar, 5-year contract to Transdev to operate TAPS Public Transit beginning as early as April.
Four regional transportation agencies will keep buses running in 6-county service area.
TAPS Public Transit Interim Chief Executive Officer, Tim Patton, announced on Thursday, January 21 that an additional 10 employees have been laid off, effective immediately. The reduction in staffing saves $400,000 in wages and benefits. “As we continue to reduce operational responsibility to focus on processing reimbursements, our staffing needs are changing,” said Patton. A […]
The TAPS Public Transit board of directors met on Wednesday, January 20, to hear an update from management. Since the board’s last meeting, four neighboring transit agencies have assumed operations to serve TAPS’s remaining six-county service area. According to TAPS Chief Executive Officer, Tim Patton, the transfer of operation to the four regional partners has […]
Monday I learned that a former employee —one who has been attending most of the public meetings— posted a threat of violence on Facebook. No one wants to take a death threat lightly these days, and it’s not the way I wanted to start an important board meeting. In the interest of safety, the Sherman […]
The TAPS Public Transit board of directors Monday, December 7, voted unanimously to cut all operations to Collin County, effective immediately and until further notice. The vote came after TAPS Interim CEO and Executive Director Tim Patton gave an updated operational report that showed continuing operations in Collin County is economically inefficient, putting an undue […]
TAPS closed its public office and operations center in Collin County on December 1. The location was first opened in 2013 when TAPS began providing public transit service to the county. Remaining personnel and equipment will be headquartered at the agency’s Sherman, Texas location.
McKinney representatives Randy Pogue and Chuck Branch have submitted their resignations from the TAPS board of directors.
It’s been 10 weeks since I was appointed interim CEO. It feels like much longer. Each week has been filled with changes. This week has already presented wins and losses. Big Wins: TAPS is still alive and operating. Current employees are up to date on pay. Big Loss: There are nearly 200 former employees waiting […]
As of December 1, 2015, TAPS Public Transit no longer provides transportation for the City of Frisco. For information about rides in Frisco contact the Denton County Transportation Authority (DCTA).
This morning I sat quietly having my coffee, watching my three boys get ready for school. They know I am involved in something very serious, but they are certain that dad has a plan to fix it; whatever it is. I think about how many people are affected by what is going on at TAPS. […]
Effective Tuesday, December 1, TAPS will no longer operate the McKinney Commuter Connect between Gateway Boulevard and DART’s Parker Road station in Plano. The service cut is part of a system-wide reduction in operations to lower costs.
Hill resigns, Carter elected chairman of TAPS board of directors.
This week, I named names in this blog. I called out those loyal employees who continue to show up and get the job done, in spite of an uncertain future. There would be no service at all if it were not for these people getting behind the wheel, day after day. Thank you for helping […]
In his most recent blog posts, interim CEO Tim Patton sends a shout out to those employees who keep things running.
I am embarrassed that I have not already thanked the employees at TAPS who continue to show up and do their jobs, not knowing if they will get paid for their efforts. These are dedicated employees who work in administration and in operations. The operations part of TAPS is where the rubber meets the road, […]
Yesterday I approved more than 150 paychecks to partially catch up drivers, call center agents, dispatchers, and maintenance crew. It’s a small win, but these days I’ll take any win I can get. Today’s board meeting is critical in setting the future for TAPS. The agenda is relatively short, but this meeting could stretch over […]
As a Texoma resident, I’m out in the community just like everyone else —getting gas, going to the grocery store, taking my boys to school, attending their activities. I wasn’t looking to be recognized, but being seen on local television puts you in the spotlight. So, when a woman came up to me at the […]
The McKinney city council this morning gave its 30 day notice to cancel their current month-to-month contract with TAPS. Details of the transition are still up in the air as I write this. On Tuesday, November 24, 1:00 pm the TAPS Board of Directors will meet to go down the list of items that need […]
For our employees still waiting for paychecks: Knowing how things change by the minute, there is hopeful news today. I expect to have an answer for you on when we can start catching up payrolls. This will be a good day and a huge step forward. With Thanksgiving coming up, everyone is stressed out and […]
I just returned from talking with the people demonstrating in front of the TAPS headquarters here in Sherman. I understand their frustrations, and I’m glad I had a chance to hear them out. Interestingly, each one of those folks was a star player for TAPS in the job they were doing. Each of them feels […]
I just told our employees that today we will lay off 62-percent of our workforce. This cut goes across the board and includes workers at every level —including chief officers. The decision was as hard as any I have made in my business life. If you want details, please read this story.
116 out of 186 employees company wide are being laid off.
Out front of the Sherman headquarters building is a group of former and off-duty TAPS employees. They are peacefully demonstrating to bring attention to their situation. Some have not yet received their final paychecks after being permanently laid off last Thursday when TAPS Access ceased operations. Several employees arriving for work this morning, walked over […]
By end of tomorrow, I expect to have some idea of how many jobs will remain following the service cuts approved by the board of directors last week. I’ve told everyone that I will take fully responsibility for the jobs that will be lost. It may be the most difficult decision I have made in […]
Adam who works in our maintenance facility reached out to me this afternoon. He reminded me that I have not been in touch with you for a couple of days. Yeah, it’s been a little wild this week. Here’s what I know for sure: TAPS Public Transit is still in business. The board of directors […]
The TAPS Public Transit board of directors meeting in regular session on Friday, approved a motion to make extensive immediate cuts to service as a part of an ongoing cost-cutting plan. The biggest impact will be to fixed route service in McKinney and the Sherman-Denison area. Effective at the close of business on Friday (11/13), […]
On Thursday (11/12) morning, we were officially informed that TAPS would lose the contract with the State of Texas to coordinate and perform trips for its Medicaid program. When we got this contract just over a year ago, it was a huge win for Grayson County. We were able to hire over 100 people for […]
TAPS no longer provides trips for Medicaid clients under contract to HHSC.
Service to Medicaid clients will not be interrupted.
The Big Loop can be implemented whenever there is a driver or equipment shortage.
Drivers and call center agents are on the front line, serving customers. Without these vital employees, buses don’t move and public transportation doesn’t happen. The truth is, without our people in operations, the rest of us in the office aren’t needed. We know that. That’s why I was so proud of our ops people who […]
I wanted you to see what I told our employees today in an email: I promised I would keep you up to date, good or bad news. We are in a very tough place right now, but we’re not going to give up. People are counting on TAPS —employees and customers— so we won’t go […]
Beginning with the October 7, 2015 TAPS board of directors meeting in Sherman, I have been hearing our riders and other interested citizens voice concerns about the future of TAPS Public Transit. There have been four public meetings so far and at least three more are planned this month. On Thursday, November 5, Collin County […]
Download and view all public documents available from TAPS Public Transit.
If you want to understand how important TAPS is to the community, take a look at the comments from people who use public transportation. Click here to visit TAPS Community Forum. Today, a group of concerned folks came to our meeting on the campus of Grayson College in Denison. Every individual’s story is different, but […]
We got the word late this week that the board’s appeal to TxDOT for emergency funds is denied. It was a step that we had to take, but we knew the request had a slim chance. OK, back to our recovery plan. The board meets again on November 13 and we will work together to […]
The call to TxDOT for assistance is just part of the recovery plan already in motion.
In today’s world, you can find just about anything online using the Internet. And last night in Collin County at our public meeting, we learned that people want to access this agency’s public records, too. Today, we posted 36 documents that we think our customers and other stakeholder might want to see. Those documents contain […]
Last night over 100 Collin County citizens and other stakeholders attended the public meeting at McKinney City Hall. It was an opportunity for me to speak one-on-one to everyone who is concerned about the future of TAPS Public Transit in their communities. TAPS is a community service funded by the federal, state and local governments, […]
Thursday night (October 29) at 5:30 p.m. in the McKinney City Council Chambers, we will ask for your comments on changes to our service in the Collin County area. If you have an interest in seeing public transportation survive in Collin County, I encourage you to attend. For our customers in the Grayson County area, […]
Over the weekend, the media reported that TAPS missed payroll for 153 employees —drivers, call center agents, supervisors, and other operations staff. I want to bring you up to date on the situation. This morning representatives of North Central Texas Council of Governments (NCTCOG) came up to Sherman and met with the management team to […]
It’s very early on Sunday morning and I am sitting on the back porch at home with a cup of coffee and the dogs at my feet. I think they sense something is out of the ordinary so they are staying close. This past week has been tough for everyone at TAPS, not to mention […]
The shuttle service to and from Dallas Love Field and DFW Airport is discontinued.
A pilot program to provide commuter transportation in Wise County has been cancelled.
Yesterday (Wed. October 21) the TAPS board of directors met for about 7 hours to continue discussing how we are going to deal with the current financial crisis. In the end —and soon— service must be reduced to live within the budget. The big question: How can we deliver the most service for the money? […]
On Wednesday (October 21) my staff and I will present our recovery plan to the TAPS board of directors. Our hope is to get approval to implement an action plan that will bring this agency back on budget and provide the maximum amount of service we can provide. Wednesday’s meeting is open to the public. […]
I took a little heat from the print media shortly after my appointment as Interim CEO and Executive Director on September 16. I sent out a news release announcing my “Moving Forward” initiative. The criticism was that without a published step-by-step action plan, anything else is just meaningless words. That news release wasn’t just for […]
TAPS Board of Directors moves forward with new leadership.
What CEO Tim Patton shared with TAPS employees.
New leadership pledges purpose, commitment, and transparency moving forward.
In Collin and Grayson County, booking as far out as 5 weeks is necessary.
Patton takes leadership position. “We have a lot to do.”
It can be confusing. Learn more about how TAPS provides service to ADA-certified riders.
Two promotions in the last year put Penson in Fleet Manager slot.
Need to cancel your Get-a-Ride trip? Just don’t be a No-Show.
The grant-funded service offers morning and afternoon trips.
Buses now reach “capacity” sooner than ever. Making reservations earlier helps.
Check system status on the new Service Alert page.
Available seats for Get-a-Ride trips are limited. For some areas, no trip reservations are available for weeks. If you want to make a reservation, make it as far in advance as possible. A call center agent will work with you to explain changes in the system. Call (800) 256-0911.
Ben Sunderman, 19, starts his first job with help from TAPS Public Transit.
When possible, scheduling your Get-a-Ride trip between 9am and 2pm— helps lessen demand on the system.
If you use the Get-a-Ride service, learn more about how to deal with capacity situations.
TAPS managers showed their appreciation with impromptu BBQ lunch for staff.
Only trips for employment and medical appointments can be booked during high traffic periods.
There will be no Summer Transit Program this year.
Watch this video for help to apply for TAPS ADA Certification.
TAPS Public Transit will reduce its workforce by just under ten percent, according to CEO and Executive Director, Brad Underwood. The reduction in force is effective on Wednesday, June 3, and will affect mostly administrative staff. The public transportation agency’s last payroll included 385 employees. Underwood said the agency no longer needs some of the […]
Are you booking your Get-a-Ride trip far enough in advance? Find out more about the 2-day rule.
The Pink Bus is still going strong.
What happens in Washington, D.C. does have an impact on local public transportation.
For Donna Cook, the passenger was always her top priority.
Easter Seals North Texas teaches Veterans, individuals with disabilities, their advocates and peers how to safely and confidently utilize public transportation.
Transportation Solutions Coordinators help match mobility needs to public transportation resources.
TAPS now has a recruitment and training center in Wise County.
The TAPS team exceeded its fundraising goal in Relay for Life project.
Need assistance for childcare? Learn more here.
Jeff Davis has been named Director of Reporting and Quality Assurance for TAPS Public Transit. The announcement was made today by TAPS Chief Executive Officer, Brad Underwood. Davis will oversee all data collection and analysis for governmental reporting. He also has responsibility for quality assurance —the monitoring and reporting of call interaction between call center […]
TAPS begins construction of new regional transportation center.
Watch this video to learn how to use Google Maps to plan your public transit trip.
Monitoring calls improves call center interaction.
TAPS is recruiting Young’s replacement.
TAPS Public Transit begins direct express service between Decatur and Fort Worth.
Public transportation is an important community asset for Allen.
Popularity of McKinney’s route grows ridership, again.
New to public transportation? Watch this short video about how to get there on the TAPS system.
Now, commuters can ride the bus between Farmersville and McKinney.
Shuman will supervise accounts payable and accounts receivable operations.
Regional mobility authority provides direction for transportation projects.
Two new members join board, one reprises role.
James Pinkney has been promoted to Road Supervisor in Grayson County.
Over the past 12 months, the official website for TAPS has grown its visitor traffic by 100% and hit an important mark.
Sheri Brooks has been named Road Supervisor for Decatur.
One of the most frequent requests made by The Airport Hop shuttle passengers is earlier departure times.
Tammy Isley has been promoted to Road Supervisor in Grayson County.
Riders at least 60 years of age get a free ride on select fixed routes.
TAPS Public Transit offers McKinney expanded service.
Josh Walker, TAPS Director of Safety and Security, will oversee the newly created department of Risk Management effective immediately.
Troy Frazer has been hired to manage the new Training and Quality department at TAPS HQ in Sherman.
Cathy Perkins has been named Human Resources Manager, Jennifer Lovett, HR Assistant
Beginning this month, TAPS Public Transit will operate all of its fixed route service 365-days a year.
Urban planner, Steven Duong, will share his insights on how to provide public transit to connect North Texas and Southern Oklahoma.
Bill Null has been promoted to Simulator Trainer at TAPS’s Regional Training Facility in Sherman.
Kristen Hill has been named Compliance Officer in the Risk Management department at TAPS Public Transit
Grayson Co. Health Dept. is using transit advertising to promote the WIC program to area families.
Buying prepaid fares and passes has never been easier.
TAPS will open a fleet operations and maintenance facility in Wichita Falls this month.
TAPS CEO and Executive Director Brad Underwood has set team building at the top of the priority list for the growing agency.
Jennifer Wright has been promoted to Manager of Procurement for TAPS Public Transit.
TAPS donated transit ad space that earned $9,000 for a local non-profit.
TAPS has added the ability to quickly translate its English-based text content into a number of languages with the simple click of a button.
DMN front page story says TAPS is shaking things up.
From a budget of just under $5 million four years ago, TAPS will have $25 million to work with in 2015.
TAPS was named best in its class by the South West Transit Association (SWTA) at the trade group’s annual marketing conference.
Each year, TAPS Public Transit provides shuttle service for community events in its service area. Here is a list of event where shuttle service will be available. Some service is limited. Be sure to check details. [catlist id=74 orderby=title order=asc]
Human Resources is being consolidated with recruiting and training under the umbrella of Director of HR and Organizational Development.
Nothing validates a rough day like a thoughtful “thanks” from a rider.
On Wednesday, September 3, TAPS’s Get-a-Ride services provided over 2,000 trips, setting a record for the transportation agency.
As the featured guest on this week’s edition of “Inside TAPS,” Corey Young talks about how his department keeps things moving by finding funds and designing service.
Ty Booth is director of Information Technology at TAPS Public Transit. Watch the video to find out more about how the IT team keeps things connected.
The first contract has been signed with a “preferred provider” to deliver local service dispatched by TAPS Access’s non-emergency medical transportation operation.
Check out this new video about the Risk Management department at TAPS
TAPS has launched an informational website for TAPS Access, its Medicaid transportation unit.
Corey Young has been promoted to Director of Grants and Planning at TAPS Public Transit.
If you run an informational website, the main goal is to make it as easy as possible for visitors to find what they want.
e-Cigarettes and vapor smoking devices are not allowed on TAPS vehicles.
Anna-Lisa Richardson has been promoted to the position of Purchasing Agent for the TAPS Access operating unit.
Josh Cunningham joins Safety and Security; Victoria Flores joins Grants team.
Blake Utter Ford gets $500k+ purchase order from TAPS for 20 passenger vans.
Baio will coordinate Cooke, Fannin and Wise Counties.
A year ago this month TAPS Public Transit began service to Collin County.
Jeannie Slape has been named Chief Administrative Officer effective July 1.
Ty Booth has been named Director of IT Services; John C. Frost joins as Telephony Specialist.
As TAPS Public Transit enters the third phase of its expansion plan a reorganization of management has yielded a number of new positions.
Hoffman spent 3 years shooting video for the Professional Bull Riders organization. Shooting buses is a cinch.
Two veteran TAPS employees will take elevated posts.
How does TAPS connect people to life —especially a world away?
Nicole Wright upped, Jamie Pine joins admin team.
Leah Campbell and Ronald Fuquay take on new responsibilities at TAPS.
How TAPS helped the Grayson College Foundation raise a record amount for scholarships.
Over the years TAPS has built strong partnerships.
Hutchens is one of five professionals whose job it is to make public transportation work.
Construction is complete on a $1 million-plus training facility at TAPS Public Transit’s Sherman, Texas headquarters.
The IPR5000s being installed on the TAPS fleet can connect thru Wi-Fi, cell phone towers and satellites.
Driving simulator will help train drivers across the region.
How do you get noticed? Get creative. Go BIG!
How can TAPS help serve the transportation needs of veterans in Cooke, Fannin and Grayson counties? Watch the video.
TAPS recognized with two top community honors.
Getting a look behind the scenes shows kids what mom and dad do at work.
Matt Hunt has been named General Manager of Operations at TAPS Public Transit.
Recently, two TAPS managers, Karen Kemp and Fernando Molina, attended a conference in Atlanta, GA and earned Master certifications.
Keeping pace with the growing acceptance of mass transit in North Texas, means more buses is always on the agency’s wish list.
Local television news reports on the new training facility at TAPS.
Each year, TAPS’s facilitates getting people to various important community events.
Corey Young and Jimmy Boyett join TAPS Planning Department.
What is the future of transportation in Grayson County?
If you live in Montague or Clay counties, getting to and from Wichita Falls gets easier and more affordable this Spring.
TAPS employees attended their second quarterly TAPS University day at Grayson College’s Center for Workplace Learning.
In the coming months, TAPS will increase its hiring from an average of 15 per month, to as many as 30 new hires monthly.
TAPS IT Department: They are affectionately known as the “nerd herd.”
Office of Public Information evolves into Office of Communications and Marketing.
An in-house video production facility is taking training and public information to the next level.
U.S. Congressman Ralph Hall recently toured TAPS’s headquarters facility.
The Sherman Chamber of Commerce, at their annual awards luncheon, named TAPS Public Transit as the organization’s “Large Business of the Year.”
Get to work. Go shopping. Keep an appointment. TAPS can get you there.
Fixed routes may give you more flexibility, and significantly less wait time, when using TAPS.
Denison Downtown uses transit advertising to promote Main Street activities.
When you want to deliver a big advertising message, there’s no place like on the side of 30-foot transit bus.